Job Description:
If you're analytical, proactive, determined and can bust spam with gusto, we'd like to speak to you! Allainet Support needs dedicated individuals to help with spam. We need disciplined, motivated, goal-oriented individuals who get satisfaction from getting things done.
You'll be responsible for reducing a high volume of email requests in an efficient and timely manner, and communicating frequently about new and known issues with a team of fellow enthusiasts. Comfort with and enjoyment of electronic communications is essential, experience in spam/abuse is preferred but not required. We're a passionate team of intensely motivated individuals, seeking the same to join us.
Job Responsibilities:
- Clear, friendly communication with Allainet users
- Open, thorough and timely communication with teams
- Work closely with spam team lead to resolve user issues
- Resolution of issues in a quick and efficient manner
- Researching, reproducing filing and tracking issues
- Identify and observe trending spam types and help develop strategies
- Communicate rules/violations to users clearly and objectively in a professional manner
Desired Qualifications:
- Excellent communication skills and written skills
- Comfort with modes of electronic communication (chat, video, Skype etc.)
- Strong computer skills; detail oriented, organized and efficient
- Strong interest in technology/knowledge of the Internet industry
- Previous experience with customer support
- Patience, determination, and grit
- Excellent Online Research capability
- Ability to Speak multiple languages like French, German, Portuguese, Spanish, etc is a plus
- Familiarity with Trac and Campfire would be considered a bonus
- Experience in abuse/spam management is a plus again
Apply at:
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